In the event of damage, you will be reimbursed on the basis of the current value of the damaged or lost item, after deduction of the exemption and handling costs of 5% of the compensation (min. 25 euros / max 100 euros).

You can cancel or change your insurance free of charge up to 24 hours before the insurance commencement date. If you wish to change your insurance, you must cancel it and then book it again.

When you have damage, register and report your damage on the insurance that you took out for this. You can also always send an email to ([email protected]) with a description (and photo) of the damage. More information can be found when declaring damage.

For international relocations, we kindly refer to our site moveglobal.be

You must specify the value of all items that you move. And by that we mean all objects: all furniture, electrical appliances, TV, Hi-Fi, Electronics, computers etc. It is important that you state the total value of your household effects, if not you risk underinsurance and a lower reimbursement. Do you have no idea how to calculate this? Then use our household effects calculator.

Objects within the categories "jewelry, precious metals, fur, wine collections", "art objects, antiquities", "money, securities, checks, coupons, documents of all kinds", "live animals, plants, fresh fruit and vegetables", "vintage cars "and all other objects with a value higher than 50,000 euros are not insured as standard. You can request insurance for this by contacting us. We are working to also be able to take out insurance for these matters in a simple way in the future.

For this you need 2 separate insurance policies: one with yourself as the policyholder and the other with your company as the policyholder. This way you get 2 separate discharges.

This includes mirrors, plates, glasses, dinnerware, bottles, vases, lamps, porcelain, glass or terracotta objects. TV sets, computers, tablets, mobile phones, kitchen appliances are not fragile items.

This is packing material that you receive, buy or rent from a removal company approved by the Belgian Chamber of Movers

The normal assembly / dismantling of furniture by the removal company is assured. The connection and installation of other goods such as electrical appliances, electronics, home automation, light fittings is not covered.

Furniture storage where there is free individual access to the rented storage space is not insured as standard. You can request this insurance via the contact form.

The Baloise Insurance insurer will not exercise any recourse against the removal company itself, except in the case of intent or gross negligence.

Do you have another question about insurance? Do not hesitate to ask them. We will get back to you within 24 hours.